FAQs

It takes 2-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but typical shipping times are:

USA: 3-​4 business days
International: 5-15 business days .

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

To save your time and reach our support quickly, please follow below steps:

• Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
• Capture screenshot or video for the issue you get.
• Specify which template and version you are using.
• Describe clearly how to reproduce the issue.
• Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com

We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

You will receive an email upon creation of the shipping label, alerting your order is getting ready to be shipped. The same email will distribute a link to track your order.

You can also use your order number and shipping records to track your current order and history.

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [insert your support email here] within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Before getting in touch with us, please help us out by doing the following: ● Check your shipping confirmation email for any mistakes in the delivery address. ● Ask your local post office if they have your package. ● Stop by your neighbors in case the courier left the package with them. Pro tip: Package theft is on the rise— ​ If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, use this link to track your order.

If you did find a mistake in your delivery address, we can send you a replacement order, but the new order would be at your expense.

Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.

You may notice some discoloration or off white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly.

If you receive a product with a mark - please wash it before reporting a problem.

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at [insert your support email here]!

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [insert your support email here] with photos of wrong/damaged items, and we’ll sort that out for you.

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at [insert your support email here] within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!